Log a fault

If you’re experiencing issues with any of our products or services you can use this method to log a fault to our support desk.

Please complete all steps and provide as much detail as you can. This will ensure we can resolve any issues as quickly as possible.

Customer Name

Which platform are you using?

Is it call quality, call termination or something else?

Is it just one connection effected or multiple?

If multiple, are they all on the same connectivity?

Please provide a list of all affected extension numbers:

Has the service worked before?

Can you replicate the end user's issue?

Is the issue different when calling off net e.g. from a mobile phone?

Has the endpoint equipment been power cycled?

Please provide 3 call examples experiencing the problem:

Is the problem continual or intermittent?

Can you supply screenshots of the issue? (If no, click Next)

Finally, has the connectivity been tested?

Thank you, your fault details have been logged successfully and sent to the Zest4 Support Team.