Careers at Zest4
As our company grows so does the demand for talented individuals to join our team of professionals in various areas of the business.
Check our available job openings below and be sure to contact us if you think one of the roles would suit you.
Job Title: Service Operative
Reports to: Senior Service Manager
Hours of work: 09.00am – 17.30pm Monday to Friday
We have an exciting opportunity for a reliable and motivated individual to join our customer service team. Zest4 offer a full range of communications products and solutions via a network of Channel Partners across the UK. We pride ourselves on providing unparalleled levels of service to our partners and customers enabling them to manage their communication requirements.
The underlying objective of the Service Operative role is to support our channel partners across the UK to service and administrate the telephony solutions connected via Zest4. The role is centred around working on our busy Service Desk, answering telephone calls, emails and working with internal and external portals. The successful candidate must have excellent communication skills and be confident talking to a wide variety of Partners, Customers and Suppliers.
This position would suit a hard-working and enthusiastic person who is looking for a varied role with a real ability to progress within a growing and exciting business. The successful candidate will benefit from an excellent training and personal development plan, with the full support of the company’s management.
Key skills must include:
- Excellent Communication Skills
- Confident on the telephone
- Excellent organisational Skills
- Problem solving skills
- Able to work under pressure
- Ability to learn and adapt to new systems and processes
OBJECTIVES / RESPONSIBILITIES
- Answer first line queries from Partner and Customers
- Management of in-life changes with various networks
- Management of tasks with Self-Serve Portal
- Raising CRM cases and passing to the correct departments
- First line billing queries
KNOWLEDGE / SKILLS / EXPERIENCE
Previous experience in a similar role is desirable, but not essential as training will be given. We require the candidate to have good organisational skills along with strong verbal and written skills. The candidate must also be confident on the telephone and must be competent in Microsoft Excel and Outlook.
WORKING LOCATION / ENVIRONMENT
No special requirements. The Individual will be based at Zest4 offices at 50 Alderley Road, Wilmslow, Cheshire, SK9 1NY, and will be required to work normal office hours 09.00am – 17.30pm Monday – Friday.
Some out of hours work may be required occasionally.
Please submit CV and covering letter to Dave Egerton: email@example.com