Service Status
Recent Activity:
03/03/23
TelcoSwitch Network Issues
We are receiving reports of intermittent issues affecting audio across the TelcoSwitch network. The issue has been identified and work is underway to resolve the issue. This page will be updated once more information is received.
08/02/23
O2 Call Issues *RESOLVED*
From O2: “We’re aware of a voice issue that may be affecting some customers. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared as soon as they are available.”
25/01/23
*RESOLVED*
The issues with 8×8 and Horizon have now been resolved and service has been resumed.
Any further issues do not hesitate to contact our Cloud and Connectivity team.
UPDATE
The issues seem to be linked to an ongoing carrier issue impacting multiple services. However, please be aware that issues are intermittent and do not affect all services. Networks are working to get this issue sorted as priority.
We hope all services will be back up and running soon and we will send a further update once we know more.
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Major Outage – 8×8 and Horizon
We have been made aware of a nationwide outage on the 8×8 and Horizon Networks.
These are being dealt with as priority by the Networks and we will update you as soon as we have more information.
Wednesday 19th April 8am – 9:30am
The Zest4 Customer Portal and The Connected Hub will be unavailable between 8am and 9:30am for planned maintenance.
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Thursday 17th November 8am – 9:30am
There will be an outage on the customer portal from 8am until 9:30am (approximately) on Thursday 17th November whilst we make some important changes.
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PAST:
Please be aware the Zest4 Customer Portal and The Connected Hub will be down for maintenance between 08:00 and 09:45 on Tuesday 14th June 2022.
PLANNED OUTAGE
07/09/2021 (6pm – 10pm)
In order to further improve our infrastructure we are carrying out some system maintenance. The following systems will be unvailable on Tuesday 7th September from 6pm – 10pm:
- Customer Portal
- The Connected Hub
- Call processing will be stopped for the evening
10.08.2021 (08:30)
We are applying a change to the Zest4 Customer Portal on Tuesday 10th August 2021 08:30 – 10:00. The Customer Portal and The Connected Hub will be unavailable at this time.
14.07.2021 (15:25)
The portal is now back up and running as normal.
14.07.2021 (14:30)
Please be aware that the Customer Portal is currently unavailable due to system maintenance. Please check back soon.
09.11.22
14:46
8×8 Service Outage – Engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. Affected Services: SSO
| DATE & TIME | ISSUES | DETAILS | STATUS |
|---|---|---|---|
| 27/08/2021 | O2 ABS processing issue | We have been made aware about an issue, due to which approx. 800 mobile phone numbers in the partner channel reported loss of voice services as a result of network actions not completing on ABS on 25th and 26th August. The root cause of the issue has been identified and a fix has been put in place to stop this happening again. O2 are working on automatically re-provisioning requests impacted due to the loss of service and we’ll provide further updates as soon as we can. | Resolved |
| 01/09/20 (13:45) | Vodafone Outage | It has been confirmed that the issue was caused by a problem in the network’s core infrastructure. We’ve been monitoring the issue and can confirm the issue has been fixed. If you’re still seeing issues with your device, please try restarting your handset. | Resolved |
| 01/09/20 (10:57) | Vodafone Outage | Impacting: Bristol, Bath and Swansea areas. Some customers may be experiencing issues when making and receiving voice calls on 2G, 3G and 4G networks. Technical teams are continuing to investigate and working to resolve the issue as quickly as possible. We apologise for any inconvenience. | Ongoing |
| 28/08/20 (17:00) | Vodafone Network Issue | The issue has now been resolved and all services are functioning normally. | Resolved |
| 28/08/20 (11:44) | Vodafone Network Issue | Nationwide intermittent network issue affecting all Vodafone services. | Resolved |
| 28/08/20 (09:04) | Horizon Outage Incident | The issue has now been resolved and all services are functioning normally. | Resolved |
| 27/08/20 (11:53) | Horizon Outage Incident | We are aware of an intermittent issue with Collaborate users whereby there session is dropped and they are prompted to log in again at 9:06 and 11:00am this morning. Our engineering teams are investigating the issue as a priority as it’s believed the cause is due to a fire at a London exchange. Thank you in advance for your patience whilst we investigate. A further update will be posted by 13:30 or sooner should information become available. | Ongoing Issues |
| 19/08/20 (09:28) | BT Major Service Outage | The BT Wholesale carrier fault is now resolved. If you still do not have service please reboot your equipment. The fault was due to a fire in the London Exchange, which engineers couldn’t get access to until the fire brigade deemed the area safe. We thank you for your patience and apologies for the inconvenience caused. | Resolved |
| 18/08/20 (17:32) | BT Major Service Outage | Engineers are continuing to restore services with multiple sections now having been successfully restored. Full restoration is expected before 21:00. | Full restoration expected by 21:00 BST. |
| 18/08/20 (PM) | BT Major Service Outage | We are still experiencing a Major Service Outage across our base effecting one of our major carriers – BT Wholesale. The issue is UK wide and resonating from the London datacenter, effecting all FTTC & ADSL connections. Engineers are currently working on a fix. | Ongoing Issues |
| 18/08/20 (AM) | BT Major Service Outage | We are experiencing a Major Service Outage across our base effecting one of our major carriers – BT Wholesale. The issue is UK wide and resonating from the London datacenter, effecting all FTTC & ADSL connections. Engineers are currently en route to apply a fix. | Ongoing Issues |