This is intended as a guide and doesn’t constitute an exhaustive list of how you could be breaching our Fair Usage Policy. If we reasonably suspect end users of breaching this policy, we reserve the right to impose further charges or disconnect SIM card(s), having attempted to contact you first.
1. You must only use the services for private, personal and legitimate business purposes.
What to avoid: You must not use your SIM card to support any connection where the SIM card is fitted into equipment for use with applications that primarily transfer information between fixed systems and remotely located handsets/assets or any other remote computer systems.
2. Customer shall not connect or continue connection by or on behalf of itself or any End User of any GSM Gateway(s) to the Network without Zest4’s prior written consent, which may be withheld at Zest4’s absolute discretion.
What to avoid: You must not establish, install or use a gateway device, application or SIM box (including devices tethered via cable, Bluetooth or Wi-Fi, to a computer or the internet) for the purposes of making large volumes of calls or sending large volumes of texts. Don’t use gateway devices, applications, or SIM boxes to send automated messages or to make automated calls.
3. You must not use our services or SIM cards to generate artificially inflated traffic or to persistently send automated or unsolicited text messages.
What to avoid: Sending unusually high volumes of SMS messages or sending SMS messages to an unusually large number of recipients or distribution groups in a short space of time or sending any automated or unsolicited SMS messages.
4. You must not use our services or a SIM card in such a way that in our reasonable opinion we believe adversely impacts ours or our supplier’s network or the service(s) to our other customers.
What to avoid: Using our services to do anything which slows down the performance of the network or prevents other customers from using the network as intended because of congestion caused by your usage of the services.
5. You must not use our services fraudulently, in connection with a criminal offence, in breach of any law or statutory duty, to make a call or send a message or to take pictures or video or send, upload, download, use or re-use any material, which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance (including to our staff) or a hoax in breach of any rights or anyone’s privacy or is otherwise unlawful.
What to avoid: Making nuisance phone calls, unlawful file sharing, and sharing, downloading or viewing inappropriate or illegal content.
6. You may use our services in our Europe Zone for periodic travel only, like business travel, holidays or short breaks. If you’re not genuinely using our services for periodic travel, we may have to charge you for, or suspend you from, using our services in our Europe Zone.
What to avoid: Using our services for the first time outside of the UK or using our services within our Europe Zone for prolonged periods which don’t follow reasonable business holiday or travel patterns and behaviour. If you use our services in our Europe Zone for 60 days or more in any four-month period, this is likely to be deemed to be an unfair use of our services and you will be in breach of this Fair Usage Policy.
Zest4 reserves and maintains the right at all times to charge for excessive roamed usage and/or to restrict the bandwidth of any data connection in the event that in its sole opinion, the usage is high. Furthermore, Zest4 may also disconnect a user either temporarily or permanently for excessive continued use.
For all tariffs with above 25GB data allowance, fair usage in the Europe Zone is capped at 25GB per month. This applies to all tariffs with 25GB or over, all aggregated tariff users and unlimited data tariffs. All usage over 25GB in the Europe Zone in these tariffs will be charged at standard Europe Zone data overage rates.
Examples of excessive roamed usage may include:
• Prolonged video streaming
• Multiple users connecting to a wireless router
• Downloading large files over an extended period
• High volumes of SMS messaging
• Use of virtual SIM servers
O2 Unlimited UK Minutes and SMS
Unlimited Minutes and SMS are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes and 3000 SMS per monthly billing cycle. Any user going over this fair usage policy will be charged for usage over 3000 minutes and/or SMS. If the usage continues to exceed the fair usage policy terms, Zest4 reserve the right to bar or disconnect the services.
O2 Individual & Aggregated Tariffs
Roaming in World Traveller Service (WTS) countries is subject to fair usage. Zest4 will deem users that roam in WTS Tier 1 countries and consume more than 25GB of data usage in a calendar month (per connection) as in breach of our fair usage policy and will be charged for excessive roamed usage and/or to restrict the bandwidth of any data connection. WTS Tier 2 countries have a fair usage allowance of 2GB per calendar month (per connection) and Zest4 will charge for roamed usage above the fair usage allowance.
O2 Unlimited Tariffs
Users cannot exceed 650GB data usage per month. Connections breaching the policy will be flagged and/or barred, in addition, we will contact the customer to ask to change their usage profile, failure to do so may result in termination. Alternatively, connections that exceed 650GB data usage twice within 6 months will be barred, contacted and terminated. We may permit the addition of data top-ups to remove bars when the fair usage has been exceeded. Please be aware, in result of termination due to a fair usage breach, disconnection fees or early termination fees will still be applied, where applicable. Unlimited tariffs have a fair usage policy of 25GB in Roam Like at Home countries and will be charged if they exceed 25GB within a calendar month. In addition, Unlimited tariffs have a fair usage policy of 25GB in World Traveller Service (WTS) countries per month and usage above 25GB will be charged.
Vodafone Unlimited UK Minutes and SMS
Unlimited Minutes and SMS are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes and 3000 SMS per monthly billing cycle. Any user going over this fair usage policy will be charged for usage over 3000 minutes and/or SMS. If the usage continues to exceed the fair usage policy terms, Zest4 reserve the right to bar or disconnect the services.
Vodafone Unlimited Tariffs
Users cannot exceed 650GB data usage per month. Connections breaching the policy will be flagged and/or barred, in addition, we will contact the customer to ask to change their usage profile, failure to do so may result in termination. Alternatively, connections that exceed 650GB data usage twice within 6 months will be barred, contacted and terminated. We may permit the addition of data top-ups to remove bars when the fair usage has been exceeded. Please be aware, in result of termination due to a fair usage breach, disconnection fees or early termination fees will still be applied, where applicable. Unlimited tariffs have a fair usage policy of 25GB in RLAH (Roam Like At Home) or any WTS (World Traveller Service) countries per month, usage above 25GB will be charged.
EE Unlimited UK Minutes and SMS
Unlimited Minutes and SMS are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes and 3000 SMS per monthly billing cycle. Any user going over this fair usage policy will be charged for usage over 3000 minutes and/or SMS. If the usage continues to exceed the fair usage policy terms, Zest4 reserve the right to bar or disconnect the services.
EE Unlimited Tariffs
Voice Unlimited connections cannot exceed 650GB data usage per month. Data Only Unlimited (mobile broadband) connections cannot exceed 1000GB data usage per month. Connections breaching the policy will be flagged and/or barred, in addition, we will contact the customer to ask to change their usage profile, failure to do so may result in termination. Alternatively, connections that exceed the fair usage data allowance twice within 6 months will be barred, contacted and terminated. We may permit the addition of data top-ups to remove bars when the fair usage has been exceeded. Please be aware, in result of termination due to a fair usage breach, disconnection fees or early termination fees will still be applied, where applicable. Unlimited tariffs have a fair usage policy of 25GB in Europe, Business or World Zones within a calendar month, usage above 25GB will be charged.