8×8 Cloud Communications for your Customers. Making the right choice.

Customer Service Agents Using 8x8 Cloud Communications

Understanding the Cloud Communications space can be difficult. There are so many different providers, all claiming to be the best, so let us unpick the important stuff and help you to make the right choice.


What do you do if your cloud and connectivity system goes down? What if it’s for more than a couple of minutes? How will your customers manage their business throughout the downtime?

Our advice is to be one step ahead, limit any downtime with a provider who has true SLAs.

With 8×8 businesses stay connected all the time, anywhere. This is managed through an infrastructure developed to ensure no single point of failure using a mirrored, top-tier, secure, fully redundant, and geographically diverse state-of-the-art data centre that has been “Statement on Standards for Attestation Engagements (SSAE) 16” audited.

Guaranteed call quality with 8×8’s platform delivering a consistent end user experience supported by an end-to-end 99.999% uptime SLA that covers both uptime and call quality.

If you’re suffering from consistent interruptions from your supplier, then talk to us about getting a trustworthy solution in place, one that you’ll be confident to sell on to your customers, and without compromise.

Security and Compliance

One of the most important factors to consider – complying with national, and international if required, laws. The UK is bound by GDPR, and all businesses must adhere to the legalities that have been put in place.

With 8×8 you can be assured that you’re in safe hands. All regulations are followed and verified by third party certification. No matter where you are based, or where you do business in the world.

Security and privacy begin with the way data is handled, stored, and protected. The 8×8 platform conforms to stringent specifications for securing financial information, customer privacy and computer networks:

  • Consumer Proprietary Network Information (CPNI)
  • Secure Coding practices including the Open Web Application Security Project (OWASP) and Common Weakness Enumeration (CWE) List
  • Fraud Detection
  • Secure Endpoint Provisioning

Can you be certain that your provider is doing all they can to conform, and if so are they being verified by third parties? Don’t just take their word for it, make sure you know exactly what you’re getting.

Why Zest4 for Cloud and Connectivity

We have options of carriers, so that you don’t need to compromise on your requirements. Let your Channel Business Manager know what you need, and they’ll advise you of the best solution.

In today’s advancing world of technology, IT and telephony solutions are intrinsically linked. Helping businesses to form the basis for their complete communications systems, Zest4 offer a range of IT and data solutions, from ADSL through to fibre options and ethernet.