Mid-Market Solutions

Mid-Market Solutions

Today’s rapid shift to cloud communications is due to obvious benefits like eliminating heavy upfront investments in hardware and reducing TCO.

One Click

Today’s employees need a consistent, hassle-free solution for all the ways they communicate and collaborate.
Rather than toggling between applications, X Series users move from chat to voice to meetings to collaboration with a single click in a single application. X Series delivers this superior experience over its own end-to-end technology platform - without relying on a patchwork of third-party vendors.
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Lower Total Cost

The cloud eliminates not only on-premise hardware and software but also many hidden costs that may exceed the huge upfront investment in a PBX.
These include everything from licensing to upgrades to telco connectivity such as T1, POTs and PRI lines—or MPLS between locations. With X Series, everything works in the cloud, eliminating the time IT staff waste maintaining old technology or managing complex telco connectivity, as the service travels securely over the internet.
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More Intelligent

Intelligence derived from data is the new currency and lifeblood of businesses. From measuring employee performance to enhancing the customer experience.
The X Series advanced analytics provides valuable insights from all interactions from your phone, meeting, collaboration and contact centre data. Increase employee productivity and find opportunities to improve customer experiences.
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Future-proof

On-premise solutions typically rely on older technology requiring heavy maintenance and support costs to modernise.
The X Series future-proofs communications by deploying regular upgrades and cutting-edge features. In addition, X Series grows as business needs evolve. Interchangeable plans start with simple business phone capabilities for some users, while providing more sophisticated business phone services and contact centre capabilities for others.
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Mobile First

Unlike on-premise phone systems, which were designed to serve users in a single building or campus, cloud communications is built for a mobile workforce.

X Series gives every user a secure, enterprise-grade mobile app. It puts the features of a business phone such as access to the corporate directory—plus web meetings, team messaging, and more—on a smartphone or tablet, anywhere anytime.

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42.5% of the global workforce will be mobile by 2022 accounting for 1.87 billion people.

Strategy Analytics, Global Mobile Workforce Forecast update 2016-2022

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Natively Global

As mid-size companies think outside their borders to capitalise on new markets, they face the daunting task of setting up communications for global workers.

Without the right partner, they could experience voice quality and numerous service issues, creating business inefficiencies and poor customer experiences.

The patented 8×8 Global Reach Network® includes 15+ data centres spanning every continent to deliver quick, crystal-clear connections and unlimited enterprise-grade calling across 46 countries. End-to-end SLAs further ensure communications operate at peak efficiency.

8×8’s X Series can be deployed across 150+ countries, allowing instant provisioning of local numbers connecting offices anywhere in the world.

8×8 was recognised for having the best voice quality by the Tolly Report.

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Extensive Integrations

X Series provides out of the box integration with must-have apps such as Salesforce, Netsuite, Office365, Google and many more.

Easy-to-use APIs also allow enhancements to business workflows by improving system-of-record information accessed from integrated X Series communication and contact centre solution.

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As we looked at enterprise communications providers, we found that 8x8 offered the highest levels of uptime and security to successfully run our global business.

Doug Brown, NetSuite CIO

Looking for more information?

Call 0161 956 3355 or fill out the form below and the Zest4 Channel Sales Team will be in touch.

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